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Douglas

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Posts posted by Douglas

  1. Not soldered' date=' no. You can look at the harddrive when you have it out of the computer and see the jumpers and how they are configured. Here is a small picture: http://www.cheapcomputersandparts.com/Images/Parts/HardDrive-Jumper.jpg

     

    The center section in that picture is the jumper area, and the small black rectangular piece over the two pins on the far left is the jumper itself. It can easily be pulled from the pins and placed elsewhere. In some cases, especially newer drives, the various configurations are shown on the harddrive itself so that you can easily see the master and slave configurations.[/quote']Hey thanks Aronathas, that's a good piece of information. When I get my new HDD, I'm going to try to hook up the old one as a "slave", to get a bunch of folders off it.

  2. The fact that Dell are sending you a mobo/HDD free, well, maybe they know something about your error that I don't, I'm working on a 'you have error due to Windows update'[/i'] and if this is the case they could easily send out a tech guy to reinstal Windows for you. So either they are being weird and non-sensible (in sending you a mobo/HDD) or they know something we don't about the error.
    Yeah 5614, I suspect the problem has nothing to do with windows update. My laptop was updated with KB 890859 last april, so my desktop must've been updated also.

     

    Anyway, I talked to the Dell tech this a.m. he is letting me keep the HDD.

     

    If I understand you correctly, I cannot use my HDD as a secondy in my win 98 computer, but I can use it as a secondary when the tech replaces my HDD.

     

    You said there's a jumper that make the HDD a slave instead of a master, is this an actual soldered jumper on the HDD?

     

    Thanks

  3. Well, even if they are sending such things, now that you can boot from the cd, can you not continue with what you were doing and uninstall that particular hotfix? At the very least you would know if that is whats really wrong or if another problem is lurking. Of course, if all else fails, theres the good ole reinstall windows...but I'd still prefer to uninstall the hotfix first, just to find out.
    Aronathas, since Dell is giving me the freebie, I don't want to do anything to change my computer. If I try to re-install windows, and it changes the problems that I've described to Dell, I might be in trouble.....I don't want to upset the applecart. Right now, I'm just concerned about retrieving some stuff off my old hard drive.....just in case the Dell tech wants to keep the drive.
  4. So you need change the jumper to make the 'currently broken' HDD a Slave or Secondary HDD.

     

    Jumpers are these thingies:

    http://www.seagate.com/support/ts/at...01_jumper.html

    or here:

    http://www.harddriveupgrade.com/jumper_pins.shtml

    5614, you've given plenty of food for thought right here....I'm gonna try it.

     

    Will respond to the remainder of your post later, still digesting. Remember, I'm pathetically unknowledgable about computer problems.

  5. Yeah 5614, the problem was on my end. The 1st 2 times I tried to boot from the CD, I wasn't looking looking at the moniter, the 3rd time (after I posted #40), I saw "hit any key to continue" for about 3 seconds, then the XP logo screen came on resulting in the same error.

    The 4th time, I hit a key, and sure enough, I was able to boot from the CD.

     

    Now, here's the kicker.....In the meantime while I'm doing all this stuff, I'm communicating with Dell by E-mail, explaining the problem and giving the results of all my troubleshooting.

     

    My computer is almost 3 years, and I almost shit when I received an email yesterday telling me they were sending a new hardrive and mother board to a local Dell tech and he would install it for me FREE OF CHARGE.

     

    Sooooo, I'm reluctant to re-install windows in case it fixes my problem.

     

    5614, maybe you can help me with this problem. I have an old computer with windows 98 2nd edition. Can I take the hard drive out of my broken computer and install it in my old computer to retrieve some stuff I have in "my documents"??? Or is this something the tech can do for me (for a few bucks) when he installs the new parts??

     

    Thanks for the help...I appreciate it.

  6. 5614, I did as you requested, I booted to the "boot menu" by pressing and holding F2, I then selected CDROM (instead of floppy) for my #1 priority on the boot menu, I hit "exit", selected "save changes", then shut down. I inserted the windows CDROM, rebooted and got the same message as before.............what now???????

  7. 5614, thanks for the info, I appreciate it. I'm reading your post wondering what to do next. If I'm able to boot from a floppy, and assuming I have to format the hard drive, can I retreive all my unbacked up info from the hardrive before formatting ?

  8. You can follow the uninstallation instructions on the following link: http://windowsxp.mvps.org/spuninst.htm

     

    I have never had to do this so I dont really have any other "helpful" tips' date=' but if that doesnt fix the problem or if it doesnt make sense, say so here and we can continue the search for a cure to the common OS.[/quote']Aronathas, thanks for the link. I may try it on my laptop which I'm using now. I can't get on my desktop with either the "start up" option or the CD rom. It looks like I may have to format the hard drive and reinstall everything........and I don't know how to format....yet.

  9. Have you recently installed a windows update? A quick search has placed blame on one "# 890859" update. Several people have claimed success by uninstalling the hotfix, but that of course requires you to use the Recovery Console[/b']..hope you have the WinXP cd and not just a restore-to-factory-defaults cd that companies insist on providing?
    Yes Aronathas, I saw the info on Win update 890859. I checked my laptop (which I'm using now) and 890859 was installed last april. I was going to uninstall it, couldn't find it in "add/remove", so let it go for now. Do you happen to know how to uninstall it??

     

    What do you mean by using the recovery console?? (in bold above).

     

    The win xp cd that I have is labeled "reinstallation cd windows xp pro including sp2

  10. Here is everything I've done so far..............

     

    Dell dimension 2350

    Operating System:Windows XP-SP2

    Operating System Version professional

     

    I have not made any changes intentionally. However, I have windows automatics updates, Norton automatic updates, Dell automatic updates and Spybot (memory resident). Also have ad aware

     

    Problem Description:

    When I boot the computer, and after I get through the Xp logo loading screen (scrolling dashes),the screen turns black for an few seconds, I hear a click, then the screen turns blue with an error message as follows:

     

    "STOP: c000021a (fatal system error) the session manager initialization system process terminated unexpectedly with a status of 0xc000026c (0x00000000 0x00000000) the system has shut down"

     

    The blue screen with error message remains as it is.

     

    I Then booted to the "advanced options menu (F8)", and tried booting from the "safe mode", and I get the same error as above.

     

    I again booted to the "advanced options menu (F8), and selected "Last Known Good Configuration (your most recent settings that worked" then pressed "enter", I got the same blue screen and message as described above.

     

    I then checked the 4 led's "A", "B", "C", "D" on the back of the computer, they are all green.

     

    I then booted to the "boot menu" F12, and ran IDE drive diagnostics, I get the following:

     

    PRIMARY IDE

     

    .......DRIVE 0: WDC WD600BB-75CAA0..... -PASS

     

    ........DRIVE 1: NO IDE DEVICE

     

    SECONDARY IDE

     

    ......DRIVE 2: SAMSUNG DVD-ROM SD-61 -DIAGNOSTICS NOT SUPPORTED

     

    .....DRIVE 3: SAMSUNG CD-R/RW SW-24 -DIAGNOSTICS NOT SUPPORTED

     

    What should I do next????????????????? Thanks

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