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Help with characteristic equation

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Hi, I don't know what I am doing wrong. This is from a control systems textbook:

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Where am I mistaken? 

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The general solution to the quadratic equation, $ax^2+ bx+ c= 0$ is NOT $\frac{-b}{2a}\pm\sqrt{b^2- 4ac}$.  It is $\frac{-b\pm \sqrt{b^2- 4ac}}{2a}$.

Edited by Country Boy

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7 hours ago, HallsofIvy said:

The general solution to the quadratic equation, $ax^2+ bx+ c= 0$ is NOT $\frac{-b}{2a}\pm\sqrt{b^2- 4ac}$.  It is $\frac{-b\pm \sqrt{b^2- 4ac}}{2a}$.

thanks!

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