Frustrated

I ordered a microscope that was sent out via UPS 5 days ago. It was last scanned by UPS 3 days ago at a location ( @ 30 miles away) 3 days ago. When I called UPS to ask where the mic was, they said it was missing and I should contact Amscope. When I told Amscope, they said there was no problem! Mic is still missing. So, I do not recommend Amscope. I am starting to think they are a scam.