DrRocket Posted March 15, 2011 Share Posted March 15, 2011 Hardware: Dell T7400 workstation, dual processor @ 300 G SAS hard drives, Raid 2 configuration, Windows XP 32 bit HP 7400c flatbed scanner, USB connection Background: Things were running fine,including scanner operation, until a software problem, perhaps introduced in a Windows update caused the machine to fail to recognize the existence of the hard drives -- would not boot up. This was corrected by wiping the hard drives and re-installing Windows XP. Of course all data was lost and all software needed to reinstalled. (Makes one wonder about the usefulness of Raid 2) . The Problem: The scanner comes with a software package, HP Pro Scan. The software appears to install properly, but cannot initiate a scan. The error message "scanner not found" is displayed. However, the scanner does is recognized by Windows, and operates to scan single pages which can be saved as bit maps. The scanner can also be initiated from Corel Draw. This demonstrates that the hardware and USB connections are working, but leaves the scanner functionally useless for the intended use. Cannot create multipage PDF documents directly from the scanner. The same software disk can be used on another computer (wife's laptop), also running Windows XP, to install HP Pro Scan, and the scanner operates as desired. Installing the software from the HP web site produces the same problem as installing from the disk. Erasing the Pro Scan elements in the registry prior to software installation has no effect. Neither Dell nor HP have any idea what the problem might be. Any ideas ? Link to comment Share on other sites More sharing options...
Xittenn Posted March 15, 2011 Share Posted March 15, 2011 (edited) 1) Go into devices and under the view menu click show hidden, check for multiple devices being registered for the same scanner. 2) START | type perfmon /report - a viewer will appear | Save as an HTML file, if you don't mind posting the report do ... Edited March 15, 2011 by Xittenn Link to comment Share on other sites More sharing options...
DrRocket Posted March 15, 2011 Author Share Posted March 15, 2011 1) Go into devices and under the view menu click show hidden, check for multiple devices being registered for the same scanner. no multiple devices 2) START | type perfmon /report - a viewer will appear | Save as an HTML file, if you don't mind posting the report do ... Performance monitor. Did not see anything remarkable. Only save option was type -Mocrosoft common console document , HTML not available. File not attachable with forum software. Link to comment Share on other sites More sharing options...
Xittenn Posted March 15, 2011 Share Posted March 15, 2011 So you had 0 fails in 'Hardware Device and Driver Checks'? Try to check task manager for hplamp.exe, end task and try a scan ... Link to comment Share on other sites More sharing options...
DrRocket Posted March 15, 2011 Author Share Posted March 15, 2011 So you had 0 fails in 'Hardware Device and Driver Checks'? Try to check task manager for hplamp.exe, end task and try a scan ... I found no log for hardware device and driver checks, nor for anything else. Task Mgr. did not show hplamp.exe. Still get error message "could not initialize. scanner not found'. It does not get as far as warming up the lamp. Link to comment Share on other sites More sharing options...
Xittenn Posted March 15, 2011 Share Posted March 15, 2011 Yeah if you didn't get this in perfmon and there are 0 driver conflicts it would be really hard to help you, for me at least, from over ip. Link to comment Share on other sites More sharing options...
DrRocket Posted March 15, 2011 Author Share Posted March 15, 2011 Yeah if you didn't get this in perfmon and there are 0 driver conflicts it would be really hard to help you, for me at least, from over ip. Thanks anyway for spending some of your time and lending your expertise. Link to comment Share on other sites More sharing options...
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